@CaitlinRenee But... they say things that most people can relate to. Most people could identify someone at work they had a conflict with. If she said that to me, I could. Not 100% of people, but most, and that's why it works. You find ways to make what they say relevant to yourself and happily excuse the parts she gets wrong. Also they can read it on your face when they're getting it right so will keep going down a route based on your unintentional response. Clever - yes. Psychic? Hmm.